Commissioning a Painting
Timeline: Turnaround for a commission is often 4-6 weeks. This can be shorter or longer depending on size/detail of your piece as well as current season/workload. I keep in touch with you throughout the process so you know when to expect your completed painting.
Deposit/Refunds: Once you have decided to commission a piece and all details have been discussed via email, you will sign a basic contract and make a 50% down payment. This down payment is non-refundable. However, should you, at the end of the process decide that the painting isn't quite right for your space, you are under no obligation to purchase the painting. In this case, your down payment will be returned to you in the form of store credit to use at heathermroberts.com at any point in the future and the commissioned piece will be made available to others for purchase.
Shipping: Buyer is responsible for shipping costs (unless otherwise specified) as well as any additional taxes, customs fees, etc. Shipping time and method will vary depending on your location.
Pricing: To be quoted via email after details are submitted and/or discussed. Prices are generally computed by size/medium/style but if you have a specific budget range you must adhere to, please feel free to share details in the question/comment box at the end of the following questionnaire.